We have been awarded A+ rating on our recent audit by the British Retail Consortium (BRC) for Global Standard for Storage and Distribution. The objective of this certificate is to ensure that product integrity throughout the storage and distribution process is maintained and that customer confidence is upheld. We introduced an in-house BRC programme in 2016 to focus and co-ordinate our efforts not only to become BRC compliant but also to continue to achieve the highest grade of compliance possible.
The in-house process started in May last year and we have gradually raised the bar as to what it covers. Boughey has four warehouse zones which operates 24/7, each one covered by a supervisory team. Each supervisor is responsible for an area within each zone and has to ensure in every shift that the area is compliant to stringent BRC standards. At the end of the shift, the supervisor signs off the area and hands over to the next shift supervisor, who verifies and countersigns that the area is compliant. It is a rolling programme, which means each area is completely covered every five days. If any issues are discovered, they are carefully documented and reported for inspection and correction by the zone manager.
You can’t buy trust. You’ve got to earn it. We always give it 100%.