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The importance of reliability and trust

Posted on 20th May, 2020 The importance of reliability and trust

As the lockdown period continues to impact our everyday lives in the UK, it is important not to forget how essential reliability and trust are during this challenging time. Being able to deliver great service in difficult circumstances has always been part of Boughey’s business ethos. There are many different variables, from demand, supply and stock availability, to weather and economic conditions, that affect a warehouse and distribution operator on a daily basis.  But in peacetime, no industry or economic challenge has ever been quite like the one we are facing collectively as a nation in the present.

Tried and trusted

Trust is one of the cornerstones of good business. Whether it’s trust between a client and a supplier – via the route a product takes to its market – or the trust between a supermarket and its customers – to supply the best products in perfect condition – we all put a great deal of trust in where we buy our produce and who from.  We often take trust for granted, where in fact it is not something that comes as second nature to all companies. It’s a given, a presumption, but in reality, companies have to build trust and so do products and brands.

Creating a brand that’s trusted is key to business success. If you can instill a sense of value for money, for example, or top quality, then customers will naturally gravitate towards your product. The same is true of stockists, warehouses and suppliers too. For instance, if a distribution company builds up strong relationships with the main grocery retailers, then suppliers will want to have their stock stored and distributed by a trusted name. That trusting bond is part of the appeal of working with a firm like Boughey. Its trust has been established over many years of high-quality logistical service to a roster of loyal customers.  

Names you can rely on

Reliability is also a priceless commodity to have in uncertain times. Knowing you are going to receive what you need, when you need it, is an intrinsic component of the supply network. Efficiency and reliability go hand in hand, and you can’t have one without the other. Our people have years of experience and immense industry knowledge. This has forged a team that has an in-built resilience to working under pressure. That last few weeks have tested their mettle to the utmost, but under extreme circumstances our team have ensured the supply chain has not been impacted, working around the clock to get stock onto shelves.

The Boughey brand stands for both trust and reliability. This has brought us recognition as one of the UK’s most trusted, dependable distribution and warehousing operations. We’re proud of our company heritage and proud of what the Boughey name stand for – a safe pair of hands and the ability to deliver the best service to our customers – whatever the challenge and circumstances.

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