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What are customer portals used for?

Posted on 19th December, 2019 What are customer portals used for?

Customer web portals are an essential part of any successful business to interact with its customers and stockists. A customer portal is a private, secure website that allows businesses to share account-specific information with customers. Users can share all aspects of the ordering and delivery process, including credit status, invoices, and product and order information. The beauty of web portals is that they offer a single point of contact between parties, where all the relevant information can be found in on place. 

Stock and Shares

A typical application of a customer portal in the commercial retail industry is where a distributor is also the ambient warehouse facility for a product. A business that makes, for example, tinned fruit would receive the food on pallets, which would be stored in the warehouse facility. As required, the tins would be palletised in the required amounts and shipped out to retail premises, such as supermarkets, to be sold to the general public. Stock levels at every juncture would be assessed and could be accessed. If a product is selling fast, the warehousing facility will be alerted that more stock is needed. If stock levels are not available at the warehouse, then more product will have to brought from the manufacturer and/or supplier. This information can be shared across the platform, with whomever needs to be updated.

Portals can be interlinked across media, so you can access information via mobile data or internet links. Its interactivity is what makes it efficient and easy to operate.  The whole system is computerised and also links across physical spaces right back up to the start point of the supply chain. A logistics company will know exactly at what level all its stock levels are at any one time. As it’s in an electronic format, the information can be accessed at any time of day or night. If you are a business customer of the distribution firm, you’ll be able to set up an account with your logistics provider. It is just a case of submitting some basic information – name, postcode, telephone number and invoice number – and thereafter logging on to the system by email and password.

BougheyNET: the way forward

In the old days, warehouse stock levels, goods in, goods out etc was physically recorded on paper records. As in most industries, those days are long gone. A logistic provider such as Boughey Distribution now operates innovative software like its BougheyNET customer portal, which offers a secure, efficient and compliant tracking service to all its customers. BougheyNET provides customers with access to any information they need to make their businesses a success. It offers digital technology to provide an intuitive, responsive service – no matter how large or small you company is, or the batch sizes of your product.

BougheyNET provides real-time order and inventory management tools that includes Shelf Life Availability Reports, Stock Snapshot Reports, Delivery Error Reports, the Boughey KPI Pack, Weekly Movements Summary Reports, Real-time inventory levels and Unlimited POD downloads. It’s an intuitive way to do business and it makes the entire process easily manageable, no matter the size of your company. It facilitates smaller companies to link up with larger ones, and for small firms to compete in the global marketplace. It also saves on freight costs, by consolidating smaller loads together into efficient shipments.

It doesn’t matter the location of the retail premises, the software tracks stock levels across the system’s sitemap. BougheyNET gives live order tracking and a ‘goods in’ schedule, including arrival and receipt data. One code will track each order and within that, source codes can identify individual items that make up the order. In this way, it can be arranged for retailers to receive specific products of batches, as and when they are required.

Customer portals can make life easier for everyone. If you are a business looking to expand your offering, or making sure your stock’s where it should be – on the shelves waiting for buyers – then you should contact a logistics specialist like Boughey. Our safe pair of hands can be trusted to deliver.

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